Frequently Asked Questions
Answers to many of the important questions we get asked
OVERVIEW OF THE ORDERING PROCESS
Once you place your order, you’ll immediately receive an email confirmation with your order number. Usually within 48 hours you will receive the production mockup based on what you have ordered. If we are using embroidery to embellish your design, you will receive a sewout of your design. This may take up to a week. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, all of your artwork for an order is FREE. We don’t charge for art design and prep!). Once you’ve approved the production mockup we will go into production. Remember, nothing goes into production without your approval!
What kind of artwork do you accept?
The higher the resolution the better. To ensure quicker production time, we prefer vectored artwork. Note: Changing a non-vectored logo to a vector logo extension will not change the artwork.
We accept logos for promotional product printing in the follow formats: AI, EPS, CDR, PDF.
We accept logos for embroidery in DST format.
We accept print files in the following format: PDF, AI, INDD, CDR. We also accept DOC, PPT or PUB (Microsoft Office Files).
Please remember to embed, outline, or include all fonts used.
All artwork in other formats may be acceptable at the discretion of our staff. We will accept raster file (.jpg, .tif, .pcx, .gif, .png, .bmp), however we may reject them or subject to conversion charges.
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
Can I specify a PMS color for my print?
Yes! When you are designing your product and you send your image, please specify how many colors are in your design and what those Pantone colors are. This is optional and you are not required to submit the pantone colors, but if you do, we will match it when available. If you decide not to input the pantone colors or don’t know them, we will match the colors as close as possible. Keep in mind there are a few products where, due to the limitations of the printing process, exact PMS matching isn’t possible. This information will be listed on each product page. This color matching is subject to additional service charges.
Can I Get a Sample of the Product I am interested in?
We offer free samples on most products. Some higher priced and retail brands we do have to charge for, however. If you are interested in any samples, just ask! We also offer pre-production samples (samples with your logo on them), ask for pricing.
SHIPPING & DELIVERY
How fast will I get my order?
Production times are quoted during your consultation. This is the number of business days it takes to print your item after you’ve approved the production mockup or proof. The number of days for delivery depends on the shipping method you choose. Please Note: Due to COVID-19, we have seen a large number of production delays and back orders, we are working diligently with our production partners to avoid any disruptions this may cause.
Do you ship worldwide?
Yes! We have customers all over the world. You will be asked for final delivery address and your shipping options will be determined.
What type of payments do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, American Express), Paypal, and checks (for approved clients). We also accept Wire transfers for larger orders. New accounts are subject to pre-pay status. Accounts with adequate order history will be changed to COD terms. Net terms are available with approved credit application.
Howling Print and Promo recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry.
GENERAL ORDERING INFORMATION
What if I receive more or less than I ordered?
We charge you only for what you ordered. In the unlikely event we or our production partners ship fewer than ordered, you’ll be charged only for what you received. Please note: Industry allowances allow for a 5% over and under on most products. If you require exact quantities, please let us know at the time of order.
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason contact us and we will be happy to assist you. Please note that your cancelled order may be subject to art charges for design work done prior to production.
Will I see a proof before my order goes into production?
Yes! We will never go into production until you have approved the production mockup.
Do you charge sales tax?
We collect all applicable taxes for goods and services shipped into Ohio. If you are based in OH and are exempt from OH State taxes, let us know and we will resolve it. Please note: you may be subject to use taxes. Due to recent changes in the laws of various states, Sales tax may be charged without notice if we become required to collect it
Can I get a discount on super high volume?
Now we’re talking! Contact us and we’ll see what we can do.
What if I’m unhappy with my order?
If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact us and we’ll work to rerun your order or refund your money. We are in this for the long-haul and will work with you to be sure you’re 100% satisfied. Really!
NOTES ABOUT OUR SITE
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
All prices and product information are subject to change without notice.